Refund Policy

Returns: Your order is eligible for a return or an exchange within 14 days of delivery. If more than 14 days have passed, unfortunately, we cannot offer you a refund, exchange, or credit.

Return Conditions
For physical goods, you have 14 days to return them from the date of our delivery.

Shipping charges are not refundable, and HappyCrochetHQ does not cover any costs for the return.

To return an item, email happycraftshq@gmail.com with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted.

We'll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unacceptable Circumstances for Returns and Refunds:

a. Customized Products: After the final customized version is confirmed by both parties, we will not accept any returns or exchanges other than due to quality defects.

b. Damaged or Altered Items: You must return an item in the same condition as it was received, not used or altered in any way. Any returns received that do not meet these specifications will not receive a refund for the order.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return& Replace Address: designated by HappyCrochetHQ

Refund Processing time: 5-10 business days after the return unit arrives HappyCrochetHQ.

Refund Payment: To your original payment card or by PayPal

Contact Us
Our Email: happycraftshq@gmail.com