Shipping Policy
1. Shipping Service & Delivery Area
We currently offer delivery to the United States, Canada, Mexico, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Taiwan, Thailand, Macau SAR, Vietnam, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Russia, Iceland, Hungary, Serbia, Greece, Guernsey
Shipping methods: DHL Express; USPS Express, Yanwen Express, Post Service and so on
2. Shipping Fee & Time
Freeshipping
The time frame of order delivery is divided into two parts:
a. Process time:
- Crochet Kit (Finished Item)Processing time: 1-2 Weeks (pre-sale items excluded) unless in the case of a force majeure.
- Tutorial and Material Package Processing time: 1-2 Weeks
- Tutorial Only Processing time: Within 1 Day
b. Shipping time:
Standard Shipping takes 7-15 business days.
Note: Shipping times are normal in-transit times under normal circumstances. In exceptional circumstances, delays may occur.
Shipping fee: you can check the shipping charge after you fill in the address before the checkout page; If you need a faster/designated courier service, please contact us at happycraftshq@gmail.com for a quotation.
3. Do I need to pay for the tax?
For most countries, our shipping charges include import duties, but for some countries, import duties may apply and the buyer or recipient of the shipment is responsible for taxes and duties. If you are in doubt, please consult your country's customs office before ordering.
Please note:
① An order confirmation email will be sent to your registered email address after your purchase. Please check the order details and confirm that the shipping address is correct. If not, please contact us at happycraftshq@gmail.com before your order is dispatched.
②For orders that include multiple items, we may deliver it in more than one parcel based on inventory, with no additional charge. Thank you for your understanding.
③ A shipping confirmation email with a tracking number included will be sent to your registered email address after an order is dispatched. You can click on the tracking number to track the shipping details of the order.
Shipping FAQs
- Why has my order not shipped after a few days?
Normally your order will be shipped in 1-2 weeks. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.
- Can I Cancel Or Modify My Order Before It Ships?
Please contact us at Chat Box or happycraftshq@gmail.com to cancel before the shipping
- How Will I Know When My Order Has Shipped?
You will receive an email notification confirming shipment (be sure to check your spam folder).
