Frequently Asked Questions (FAQs)
1. How do I access the crochet and knitting tutorials?
To access the crochet and knitting tutorials, visit our website and browse through our collection of tutorials. Once you find a tutorial you're interested in, click on it to view the details and purchase it.
2. What is included in the material packages?
Our material packages include all the necessary materials needed to complete the crochet or knitting project. This typically includes yarn, needles, and any additional accessories required for the specific project.
3. Are the tutorials suitable for beginners?
Yes, our tutorials for beginners are designed to be beginner-friendly. We provide clear and comprehensive instructions and step-by-step visuals to guide you through the process. Even if you're new to crocheting or knitting, you'll be able to follow along and create beautiful crafts.
4. Can I purchase the tutorials and material packages separately?
Yes, you have the option to purchase the tutorials and material packages separately. However, we highly recommend purchasing them together as the material packages are specifically curated to complement the tutorials and ensure you have all the necessary supplies.
5. How long does it take to complete a crochet or knitting project?
The time it takes to complete a crochet or knitting project can vary depending on the complexity of the design and your skill level. Some projects can be completed in a few hours, while others may take several days or weeks. The estimated completion time is mentioned in the tutorial description.
6. What types of products do you offer?
We offer a variety of crochet and knit tutorials and finished products themed around animals, flowers, and pet accessories such as pet scarves, pet clothes, and more. (Pet clothes are coming soon)
7. What skill levels are the tutorials suitable for?
We provide tutorials for all skill levels, from beginners to advanced. Each tutorial specifies the recommended skill level.
8. How do I access the tutorials after purchase?
After purchasing a tutorial, you will receive an email with a download link. You can use this link to download the tutorial file.
9. How long does it take to make the finished products?
The time to make each finished product varies based on its complexity. Generally, orders are completed within 1-2 weeks. Please refer to the product description for specific time frames.
10. Do you offer custom orders?
Yes, we offer custom orders for certain products. Please contact us with your specific requirements, and we will do our best to accommodate your needs.
11. What materials are used for the products?
We use high-quality yarn and materials for all our products to ensure durability and comfort. Specific materials used for each product are detailed in the product description.
12. What is your return policy?
We accept returns for defective or incorrect items within 14 days of receipt (Except for customized products). Please contact us to initiate a return and for further instructions.
13. How can I contact customer service?
You can reach our customer service team through the Chatbox or contact form on our website or by emailing happycraftshq@gmail.com. We strive to respond to all inquiries within 24 hours.
14. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Please refer to our shipping policy for more details.
